The following procedure shall be followed for registering your complaint with us-
Level 1 :-All the clients having complaint regarding any service or otherwise shall write a mail at firstname.lastname@example.org. To ensure timely recording and recognition of the grievance, the respective department shall revert within 48 hours w.r.t redressal of such complaint.
Level 2 :- If the client still wants to escalate the complaint, he/she can approach at contact number +91-9630437285. Officer shall ensure to resolve the redressal within a time frame of 48 hours.
Please note that in case client not follow his issue level wise, than it will not be considered as escalated matter if he approach directly through second level.